Frequently Asked Questions (FAQs)

This section comprises Frequently Asked Questions for various aspects of Moodle. The questions are organised under the following headings:

  • General
  • Getting started with Moodle
  • Accessing Moodle

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  1. What is Moodle?
    It is open-source software package utilized by Lecee to support lecturers in delivering online learning. It has a range of functionality, which can combine, can enhance the traditional learning environment in an online setting.

    This functionality includes content management, email, discussion, calendar and chat room to enhance student to student and student to teacher communication. Moodle can be used to deliver completely online courses.

    Please visit for further information on all aspects of Moodle.

  2. What does 'Moodle' mean?
    The word Moodle was originally an acronym for Modular Object Oriented Dynamic Learning Environment.

Getting started with Moodle

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  1. Which username and password do I use to access Moodle?

    You will need your username and and password to log into Moodle i.e. The system administrator creates a user name and pasword for users

  2. I have logged in to Moodle, but I get an ‘invalid login’ message?

    Your password is case sensitive. Check whether the Caps light on your keyboard is on. If it is on, press the Caps Lock key.

  3. Moodle can be accessed from anywhere that there is an Internet connection

  4. Can I access Moodle from home or work?
    Yes. You can access Moodle from any PC in any location, once you have connected to the Internet but you may also need to configure your browser settings so that your computer accepts cookies and/or configure your firewall settings.
  5. How do I enable cookies?

    Enable cookies following the instructions corresponding to the browser that you are using:

    Mozilla Firefox

    1. Go to the Tools menu.
    2. Select Options.
    3. Select the Privacy icon in the left panel.
    4. Check the box corresponding to Accept Cookies from sites.
    5. Click OK.

    Mrosoft Internet Explorer 6.0+

    1. Select the Tools menu.
    2. Click on the Privacy tab.
    3. Click the Default button (or manually slide the bar down to Medium) under Settings.
    4. Click OK.

    Safari 4.0+

    1. Click on the Cog icon in Safari.
    2. Click Preferences...
    3. Change to the Security tab.
    4. Select Only from sites I visit or Allow.
    5. Close the dialog using the cross.

    Chrome 3.0+

    1. Click the Spanner icon in the top right of the browser
    2. Click Options...
    3. Change to the Under the Hood tab.
    4. Scroll down until you see Cookie settings
    5. Set this to Allow all cookies

  6. What is a firewall and why might it prevent me from accessing Moodle?

    A firewall protects a computer, or computer network, from access by unauthorized parties.

    If you are having problems accessing Moodle from home or work then it is possible that your firewall’s configuration is causing a problem. Please consult your antivirus documentation if at home, or your network administrator in your place of work.

  7. I have entered the correct username and password, I have cookies enabled and have confirmed that a firewall is not blocking access but I am still having problems.
    Please e-mail Moodle admin at

Accessing Moodle

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  1. Who can access Moodle?
    All Lecee and MOTED staff and fully registered students can access Moodle. Both full time and part time students can access Moodle provided that they are fully registered.
  2. I am having trouble accessing the Moodle - who do I contact?

    The first thing you should do is to check if you Internet connection is still working as you will need to be on-line to access Moodle.

    Secondly if you have not already, you should Tune-up your Internet browser to ensure it will work correctly with Moodle.

    Thirdly you should consult the Student FAQs section of this webpage to see if the information provided will help solve your query.

    In doing this you are still having trouble-accessing Moodle you should contact the Moodle admin by e-mail

  3. Will everyone see my submitted assignments and its grade through Moodle?
    No, Moodle will only show the grades relevant to each individual student. It is your lecturer’s decision when they choose to release your assignment grades.
Last modified: Friday, 15 October 2010, 09:13 PM